Customer Account & Order Coordination Specialist

International Paper; Illinois; On-site; USD 55,000 - 64,000; Full time

Job summary

International Paper in Montgomery, IL is hiring a Customer Account Coordinator to serve as the primary contact for our customers and deliver world-class service. The role supports production planning by converting POs to manufacturing orders, ordering raw materials, tracking orders, and resolving discrepancies, while maintaining strong relationships with operations, shipping, and sales teams.

Candidates should have at least 3 years of customer service experience, proficient MS Office skills, and

Qualifications

• 3 years of customer service experience preferred.
• High school diploma or GED or undergraduate degree acceptable.
• Proficient in Microsoft Office, especially Excel and Word.
• Outstanding communication skills, written and verbal.
• Customer focus and integrity.
• Strong attention to detail.
• Ability to make decisions.
• Perseverance and composure under pressure.

Responsibilities

• Acts as the primary point of contact with International Paper’s customers and provides world-class customer experience.
• Meet or exceed customer expectations and business objectives at the site.
• Convert customer purchase orders to manufacturing production orders.
• Ensure raw materials and tooling are ordered to support production.
• Communicate with internal and external customers regarding order status, estimates, changes and confirmations.
• Monitor and manage customer inventory levels.
• Investigate and resolve order discrepancies and overdue accounts.
• Establish relationships with operations, shipping, and maintenance to stay informed on plant activities.
• Coordinate with design, sales, pricing, and operations for new items.
• Provide data reporting of orders, sales, and inventory to management and customers.

Skills

Customer service

Communication

Attention to detail

Integrity

Decision making

Professionalism

Perserverance

Composure

Education

High school diploma or GED

Undergraduate degree

Tools

Microsoft Excel

Microsoft Word

Job description

International Paper in Montgomery, IL is hiring a Customer Account Coordinator to serve as the primary contact for our customers and deliver world-class service. The role supports production planning by converting POs to manufacturing orders, ordering raw materials, tracking orders, and resolving discrepancies, while maintaining strong relationships with operations, shipping, and sales teams.

Candidates should have at least 3 years of customer service experience, proficient MS Office skills, and