On-Site Customer Account Coordinator - Manufacturing Ops

International Paper; Columbia (SC); On-site; USD 48,000 - 64,000; Full time

Job summary

International Paper in Columbia, SC is seeking a Customer Account Coordinator to manage customer orders, enter data, and coordinate with sales, production, and shipping to ensure accurate, on-time deliveries.

The role is onsite, requires a Bachelor's degree or current student with expected graduation by 2026, and prior experience in customer relations or manufacturing. IP offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Experience in customer relations and data entry.
• Prior work in a manufacturing environment preferred.
• Strong communication and organizational skills.
• Ability to manage multiple accounts with high complexity.

Responsibilities

• Communicate with customers, estimate and enter orders, and build relationships.
• Supports Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
• Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize Witron system to achieve on-time customer deliveries.

Skills

Customer relations

Data entry

Manufacturing environment experience

Action oriented

Resilient

Customer focus

Instills trust

Education

Bachelor's degree completed or enrollment with graduation by 2026

Tools

Witron system

Job description

International Paper in Columbia, SC is seeking a Customer Account Coordinator to manage customer orders, enter data, and coordinate with sales, production, and shipping to ensure accurate, on-time deliveries.

The role is onsite, requires a Bachelor's degree or current student with expected graduation by 2026, and prior experience in customer relations or manufacturing. IP offers a comprehensive benefits package and opportunities for growth.