Customer Order & Relationship Specialist

The Arkema Group; Wauwatosa (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Arkema Group is hiring a Customer Service Representative located in Wauwatosa, Wisconsin. This role requires managing the sales order process, ensuring customer satisfaction, and supporting order management tasks. Ideal candidates will have a Bachelor's degree with relevant experience, proficiency in SAP, and strong communication skills.

Join a global leader in innovative materials and help us provide exceptional service to our customers while collaborating closely with our supply chain and sales teams.

Qualifications

• Minimum 1-3 years of relevant customer service experience.
• Strong knowledge of the SAP order process, inventory management, and exception handling.
• Ability to maintain customer relationships effectively.

Responsibilities

• Manage customer orders and expectations to ensure customer satisfaction.
• Accurately enter orders and monitor for on-time delivery.
• Resolve crisis situations while maintaining customer relationships.

Skills

Order management processes

Customer satisfaction

Proficiency with Excel

Communication skills

Negotiation

Education

Bachelor's Degree in Business, Engineering or Supply Chain

Tools

SAP

CRM

Salesforce

Job description

The Arkema Group is hiring a Customer Service Representative located in Wauwatosa, Wisconsin. This role requires managing the sales order process, ensuring customer satisfaction, and supporting order management tasks. Ideal candidates will have a Bachelor's degree with relevant experience, proficiency in SAP, and strong communication skills.

Join a global leader in innovative materials and help us provide exceptional service to our customers while collaborating closely with our supply chain and sales teams.