Customer Success & Order Management Specialist

Bostik; Wauwatosa (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Bostik, located in Wauwatosa, WI, is seeking a Customer Service representative to manage the Sales Order Management process. This role involves ensuring customer satisfaction, handling account reconciliations, and providing effective support for customer orders.

The successful candidate will possess strong communication, problem-solving skills, and proficiency in ERP systems such as SAP. A Bachelor’s Degree in Business or a related field is essential, along with experience in customer service.

Qualifications

• 1-3 years of experience in customer service or related field.
• Strong proficiency in Excel and PowerPoint.
• Experience with SAP and CRM systems.

Responsibilities

• Manage customer orders and expectations while resolving issues.
• Communicate service commitments clearly with customers.
• Ensure high-quality service delivery and customer satisfaction.

Skills

Strong communication

Problem-solving skills

Decision-making skills

ERP Experience

Proficiency with Excel

Proficiency with PowerPoint

Education

Bachelor’s Degree in Business, Engineering or Supply Chain

Tools

SAP

CRM

Salesforce

Job description

Bostik, located in Wauwatosa, WI, is seeking a Customer Service representative to manage the Sales Order Management process. This role involves ensuring customer satisfaction, handling account reconciliations, and providing effective support for customer orders.

The successful candidate will possess strong communication, problem-solving skills, and proficiency in ERP systems such as SAP. A Bachelor’s Degree in Business or a related field is essential, along with experience in customer service.