Customer Order & Liaison Specialist

Southwest Microwave, Inc.; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition reimbursement

Paid time off (3 weeks)

Paid holidays (9)

Job summary

Southwest Microwave, Inc. is seeking a customer service and administrative sales support specialist who will manage the order flow from intake to delivery and keep customers informed of status updates.

The role requires strong attention to detail and the ability to coordinate with multiple internal departments to meet customer requirements. Ideal candidates have at least two years in an office or customer service role, with exposure to shipping and data entry.

Qualifications

• Minimum two years of office, customer service, order entry, or administrative experience.
• Manufacturing experience preferred.
• Experience with domestic and international shipments is a plus.
• Proficiency with Microsoft Office and data entry/recordkeeping.
• Strong communication, organizational and time-management skills.
• Detail-oriented and able to resolve order or customer service issues.
• Ability to learn procedures, systems, and product information and work in a team.

Responsibilities

• Process and maintain customer orders, ensuring pricing, terms, shipping information, and customer requirements.
• Prepare order acknowledgements and maintain supporting documentation.
• Serve as a liaison between customers, Sales, Operations, Production, Planning, Shipping, Accounting, and internal departments.
• Communicate with customers regarding order requirements, status, and updates.
• Coordinate with internal departments to obtain production/shipment status and resolve issues.
• Coordinate domestic and international shipments with carriers and freight forwarders with packing lists and tracking.
• Process and coordinate RMA activities and maintain records.
• Support CS and Sales with admin and operational activities.

Skills

Office experience

Customer service

Order entry

Data entry

MS Office

Communication

Time management

Detail orientation

Education

HS Diploma/GED

Tools

None

Job description

Southwest Microwave, Inc. is seeking a customer service and administrative sales support specialist who will manage the order flow from intake to delivery and keep customers informed of status updates.

The role requires strong attention to detail and the ability to coordinate with multiple internal departments to meet customer requirements. Ideal candidates have at least two years in an office or customer service role, with exposure to shipping and data entry.