Strategic Sales Support & Account Liaison

Supermicro; San Jose (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro's Sales Support team is seeking a dynamic Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. This role provides technical and administrative product information and daily sales order processing.

You will act as a liaison across internal departments, monitor inventory, coordinate with purchasing, production, and logistics, and enter and track orders while communicating status to clients.

Qualifications

• 5-7 years of relevant industry experience preferred.
• Experience in data entry, scheduling production and tracking orders.
• A self-starter who can effectively work within a strong team culture.
• Must have strong and effective professional communication skills written, speaking, and presentation.
• Experience in customer service and dealing with clients directly, problem solving skills a must.
• Work well in a high pressure environment with tight deadlines.

Responsibilities

• The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members

Skills

Data entry

Customer service

Communication

Problem solving

Team player

Time management

Job description

Supermicro's Sales Support team is seeking a dynamic Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. This role provides technical and administrative product information and daily sales order processing.

You will act as a liaison across internal departments, monitor inventory, coordinate with purchasing, production, and logistics, and enter and track orders while communicating status to clients.