Strategic Sales Support Specialist

Supermicro; San Jose (CA); On-site; USD 71,000 - 77,000; Full time

Job summary

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance.

This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.

Qualifications

• 2-4 years of relevant industry experience preferred.
• Experience in data entry, scheduling production and tracking orders
• A self-starter who can effectively work within a strong team culture
• Must have strong and effective professional communication skills written, speaking, and presentation
• Experience in customer service and dealing with clients directly, problem solving skills a must
• Work well in a high pressure environment with tight deadlines

Responsibilities

• Sales account maintenance and providing technical and administrative product information
• Monitor inventory and follow up ETA with purchasers
• Liaise between sales, purchasing, production, procurement, and logistics
• Assist intra-company project coordination between sales and non-sales departments
• Enter and communicate order status with clients, address credit issues and returns
• Develop strong customer service relationships with prospects
• Produce daily client reports
• Serve as back-up for supervisor and team members

Skills

Data entry

Customer service

Communication

Teamwork

Job description

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance.

This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.