Customer Service Representative

Lucas James Talent Partners; Naperville (IL); Vor Ort; USD 50.000 - 61.000; Vollzeit

Zusammenfassung

Lucas James Talent Partners in Naperville, IL is seeking a Customer Service Representative for a full-time role in a fast-paced manufacturing environment. The role manages the full customer order lifecycle, ensuring accurate processing and on-time fulfillment while coordinating with Production, Supply Chain, Logistics, and Sales.

The ideal candidate will have 3+ years in order management or related fields, strong Excel skills, and experience with ERP systems such as Plex.

Qualifikationen

• 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing.
• Experience with ERP systems; Plex and EDI are preferred.
• Strong organizational and multi-tasking skills in a fast-paced environment.
• Excellent communication and cross-functional collaboration abilities.
• Proficiency in Microsoft Excel and reporting tools.
• Understanding of supply chain, inventory, and fulfillment processes.

Aufgaben

• Manage the full lifecycle of customer orders from receipt through shipment with accuracy.
• Review orders, pricing, freight terms, and issue resolution to ensure flawless execution.
• Proactively identify and resolve fulfillment risks to protect delivery performance.
• Monitor and prioritize open orders to align with production capacity.
• Serve as the main contact for order inquiries and status updates.
• Build relationships through responsive communication and operational excellence.

Kenntnisse

Communication

Organization

Problem-solving

Cross-functional collaboration

Attention to detail

ERP systems

Tools

Plex ERP

EDI

Excel

Jobbeschreibung

Full time | Lucas James Talent Partners | United States

Posted On 11/02/2026

Job Information

Work Experience 3-5 years

Manufacturing

City Naperville

State/Province Illinois

60532

$55,000.00

Job Description

JOB SUMMARY

The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment.

Serving as a key liaison between customers and internal teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this role drives seamless execution and delivers a high level of customer satisfaction.

The ideal candidate is detail-oriented, proactive, and solutions-driven, with strong communication, analytical, and organizational skills. Success in this role requires the ability to manage competing priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic, team-focused environment.

Please note: On occasion, this role will require commuting to our froen food packaging plant located in East Chicago, Indiana.

KEY RESPONSIBILITIES

• Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.
  
• Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
  
• Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.
  
• Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.
  
• Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.
  
• Build and maintain strong customer relationships through responsive communication and operational excellence.
  

Requirements

Qualifications

• 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
  
• Experience working within ERP systems required; Plex and EDI experience strongly preferred.
  
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  
• Excellent communication, problem-solving, and cross-functional collaboration skills.
  
• Highly detail-oriented with strong follow-through and a sense of urgency.
  
• Proficiency in Microsoft Excel and operational reporting tools preferred.
  
• Solid understanding of supply chain, inventory management, and fulfillment processes.
  

Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.