Customer Order & Fulfillment Coordinator

Flow Control Group; Burlington (VT); Presencial; USD 33 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

401(k) matching

Paid time off

Holidays

Parental leave

Wellness resources

Employee referral programs

FCG University training

Career growth opportunities

Resumo da oferta

Instrumart is seeking an Order Management Associate to join the Order Management Team in Burlington, VT. You will answer calls, greet visitors, and route inquiries to the appropriate departments, ensuring accurate order processing and timely communication with customers.

Key duties include reviewing incoming Sales emails, providing order tracking updates, and coordinating with sales, shipping, and finance to resolve issues.

Qualificações

• Ability to work with NetSuite and review orders accurately.
• Comfort using Dialpad for customer communications.
• Excellent attention to detail and typing speed.
• Work in a fast-paced environment with clear customer communication.
• Strong time management and dependability.
• Active listening and collaboration across departments.

Responsabilidades

• Answer incoming calls; greet callers and transfer or take messages as needed.
• Greet visitors and notify the appropriate Instrumart contact.
• Review and distribute incoming Sales emails.
• Provide order tracking and shipment status updates.

Conhecimentos

NetSuite experience

Dialpad usage

Attention to detail

Typing speed

Communication skills

Time management

Active listening

Dependability

Collaboration

Ferramentas

NetSuite

Dialpad

Descrição da oferta de emprego

Instrumart is seeking an Order Management Associate to join the Order Management Team in Burlington, VT. You will answer calls, greet visitors, and route inquiries to the appropriate departments, ensuring accurate order processing and timely communication with customers.

Key duties include reviewing incoming Sales emails, providing order tracking updates, and coordinating with sales, shipping, and finance to resolve issues.