Customer Service & Order Fulfillment Specialist

Employee Magnets, Inc.; Grapevine (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Employee Magnets, Inc. is seeking a capable administrative associate to manage order processing, handle discrepancy resolution, and respond to internal and external customers to support satisfaction goals.

You will assist with daily order processing, fulfillment, and coordination across receiving, depot, planner, and shipping teams, providing timely estimates for delivery when needed.

Qualifications

• High school diploma or equivalent.
• At least one year of general office experience; 1–2 years in customer service preferred.
• Intermediate computer experience required.
• Clear knowledge of computer ordering systems and ability to navigate/troubleshoot.
• Effective team communication and instruction skills for order processing flows.

Responsibilities

• Assist in daily order processing, fulfillment, receiving, and customer service.
• Provide quick, accurate responses to interoffice and customer emails.
• Coordinate with receiving, depot, planner and shipping to fulfill requests on time.
• Provide ETA when a request cannot be fulfilled immediately.

Skills

Customer service

Teamwork

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

Employee Magnets, Inc. is seeking a capable administrative associate to manage order processing, handle discrepancy resolution, and respond to internal and external customers to support satisfaction goals.

You will assist with daily order processing, fulfillment, and coordination across receiving, depot, planner, and shipping teams, providing timely estimates for delivery when needed.