Customer Order & Coordination Specialist

Leonhardt Manufacturing Co Inc; Hanover (York County); On-site; USD 50,000 - 70,000; Full time

Job summary

Leonhardt Manufacturing Co Inc is seeking a Customer Project Coordinator to manage the day-to-day coordination of a key customer account. This role focuses on customer communication, organization, tracking, and follow-through to ensure orders move smoothly.

You will serve as the customer's primary contact, coordinate with Production, Purchasing, Engineering, Quality, and Shipping, track orders, and provide timely updates. This is not an engineering role.

Qualifications

• High school diploma or equivalent.
• Associate degree in business, manufacturing, supply chain, or related field preferred but not required.
• 2+ years of experience in customer service, order management, project coordination, manufacturing, or related role preferred.
• Relevant manufacturing or customer account experience may be considered in place of formal education.

Responsibilities

• Serve as the primary day-to-day contact for the assigned customer.
• Track purchase orders, quantities, due dates, and delivery requirements.
• Maintain an accurate picture of what is currently in production, what has shipped, and what remains open.
• Track packing slips, shipments, partial shipments, and remaining quantities.
• Follow up internally with Production, Purchasing, Engineering, Quality, and Shipping to keep orders moving.
• Provide regular order and delivery updates to the customer.
• Identify potential delays or issues and elevate them internally before they impact customer commitments.
• Coordinate customer questions and requests with the appropriate internal team.
• Track customer approvals, changes, documentation, and outstanding action items.
• Maintain organized records of customer orders, communications, and shipments.
• Participate in internal production meetings as needed and follow up on open items.
• Assist with resolving day-to-day issues affecting the customer's orders.

Skills

Organizational skills

Follow-up

Written communication

Verbal communication

Attention to detail

Cross-functional collaboration

Multi-tasking

Outlook & Excel

ERP/MRP experience

Manufacturing experience

Education

High school diploma

Associate degree in business

Tools

ERP/MRP systems

Job description

Leonhardt Manufacturing Co Inc is seeking a Customer Project Coordinator to manage the day-to-day coordination of a key customer account. This role focuses on customer communication, organization, tracking, and follow-through to ensure orders move smoothly.

You will serve as the customer's primary contact, coordinate with Production, Purchasing, Engineering, Quality, and Shipping, track orders, and provide timely updates. This is not an engineering role.