Project Coordinator

Leonhardt Manufacturing Co Inc; Hanover (York County); On-site; USD 50,000 - 70,000; Full time

Job summary

Leonhardt Manufacturing Co Inc is seeking a Customer Project Coordinator to manage the day-to-day coordination of a key customer account. This role focuses on customer communication, organization, tracking, and follow-through to ensure orders move smoothly.

You will serve as the customer's primary contact, coordinate with Production, Purchasing, Engineering, Quality, and Shipping, track orders, and provide timely updates. This is not an engineering role.

Qualifications

• High school diploma or equivalent.
• Associate degree in business, manufacturing, supply chain, or related field preferred but not required.
• 2+ years of experience in customer service, order management, project coordination, manufacturing, or related role preferred.
• Relevant manufacturing or customer account experience may be considered in place of formal education.

Responsibilities

• Serve as the primary day-to-day contact for the assigned customer.
• Track purchase orders, quantities, due dates, and delivery requirements.
• Maintain an accurate picture of what is currently in production, what has shipped, and what remains open.
• Track packing slips, shipments, partial shipments, and remaining quantities.
• Follow up internally with Production, Purchasing, Engineering, Quality, and Shipping to keep orders moving.
• Provide regular order and delivery updates to the customer.
• Identify potential delays or issues and elevate them internally before they impact customer commitments.
• Coordinate customer questions and requests with the appropriate internal team.
• Track customer approvals, changes, documentation, and outstanding action items.
• Maintain organized records of customer orders, communications, and shipments.
• Participate in internal production meetings as needed and follow up on open items.
• Assist with resolving day-to-day issues affecting the customer's orders.

Skills

Organizational skills

Follow-up

Written communication

Verbal communication

Attention to detail

Cross-functional collaboration

Multi-tasking

Outlook & Excel

ERP/MRP experience

Manufacturing experience

Education

High school diploma

Associate degree in business

Tools

ERP/MRP systems

Job description

Position Summary

Leonhardt Manufacturing is seeking a Customer Project Coordinator to manage the day-to-day coordination of a key customer account.

This person will serve as the customer's primary point of contact while working closely with our internal teams to keep orders moving, track commitments, and make sure the customer receives timely and accurate information.

This is not an engineering role. The focus is customer communication, organization, tracking, and follow-through.

Responsibilities

• Serve as the primary day-to-day contact for the assigned customer.
• Track purchase orders, quantities, due dates, and delivery requirements.
• Maintain an accurate picture of what is currently in production, what has shipped, and what remains open.
• Track packing slips, shipments, partial shipments, and remaining quantities.
• Follow up internally with Production, Purchasing, Engineering, Quality, and Shipping to keep orders moving.
• Provide regular order and delivery updates to the customer.
• Identify potential delays or issues and elevate them internally before they impact customer commitments.
• Coordinate customer questions and requests with the appropriate internal team.
• Track customer approvals, changes, documentation, and outstanding action items.
• Maintain organized records of customer orders, communications, and shipments.
• Participate in internal production meetings as needed and follow up on open items.
• Assist with resolving day-to-day issues affecting the customer's orders.

Education & Experience

• High school diploma or equivalent required.
• Associate degree in business, manufacturing, supply chain, or a related field preferred but not required.
• 2+ years of experience in customer service, order management, project coordination, manufacturing, or a related role preferred.
• Relevant manufacturing or customer account experience may be considered in place of formal education.

Qualifications

• Strong organizational and follow-up skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to build and maintain a professional working relationship with the customer.
• Comfortable following up with multiple internal departments to get answers and keep orders moving.
• Ability to manage multiple orders, priorities, and deadlines simultaneously.
• Proficiency with Microsoft Outlook and Excel.
• ERP/MRP experience is a plus.
• Manufacturing experience is preferred.

Travel Requirements

• Limited travel may be required to the assigned customer's facility for meetings, project coordination, or production-related matters.
• Travel is expected to be occasional and primarily within the local/regional area.
• Valid driver's license and ability to travel as needed required.

What Success Looks Like

The customer has one reliable point of contact who knows the status of their orders and can get answers quickly. Internally, open items are actively followed up on, shipments and quantities are accurately tracked, and potential problems are identified before they become customer issues.

This position is responsible for coordination and customer communication and does not have responsibility for engineering or technical design decisions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle or feel and occasionally required to stand, walk, reach with hands and arms, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The principal duties and responsibilities enumerated are all essential job functions except those that begin with the word "may."