Customer Operations Specialist - Order Fulfillment & Support

Inspire Medical Systems, Inc.; Minneapolis (MN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

401k matching

Tuition Reimbursement

Employee Stock Purchase Program

Flexible time off

Job summary

Inspire Medical Systems is seeking an Operations/Customer Service Specialist to manage order fulfillment and support hospitals, clinics, sales reps, and internal teams. You will process orders across channels, monitor automated entries, and communicate effectively on order status and inventory.

The role requires strong problem-solving, attention to detail, and ability to adapt to changing priorities while navigating multiple systems.

Qualifications

• 2-3 years of customer service or support experience.
• Ability to work in high pressure situations with a professional demeanor.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Process, review, and fulfill customer orders from email, electronic integrations & web portals.
• Monitor exceptions from automated order-entry solutions and resolve discrepancies.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Team collaboration

Education

High School Diploma

Tools

Dynamics 365 Business Central

Microsoft Office

Job description

Inspire Medical Systems is seeking an Operations/Customer Service Specialist to manage order fulfillment and support hospitals, clinics, sales reps, and internal teams. You will process orders across channels, monitor automated entries, and communicate effectively on order status and inventory.

The role requires strong problem-solving, attention to detail, and ability to adapt to changing priorities while navigating multiple systems.