Customer Operations Specialist

RXO, Inc.; North Charleston (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career and leadership development

Paid time off & holidays

Job summary

RXO, Inc. in North Charleston, SC is seeking a Customer Operations Representative to support sales, enter loads, track shipments and communicate with customers to ensure a positive experience.

You will work with a skilled team, manage key accounts, schedule pickups, and use the Transportation Management System to keep entries accurate. Excellent communication and a detail-oriented mindset are essential for success in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with ability to work with minimal supervision.
• Ability to work in a fast-paced environment.
• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in transportation industry.

Responsibilities

• Support Sales with managing the branch’s key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow‑up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Monitor report cards

Skills

Verbal communication

Written communication

Self-motivation

Teamwork

Adaptability

Tools

TMS

Job description

RXO, Inc. in North Charleston, SC is seeking a Customer Operations Representative to support sales, enter loads, track shipments and communicate with customers to ensure a positive experience.

You will work with a skilled team, manage key accounts, schedule pickups, and use the Transportation Management System to keep entries accurate. Excellent communication and a detail-oriented mindset are essential for success in a fast-paced environment.