Customer Operations Specialist - Shipping & Tracking

RXO; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, andviS

Job summary

RXO in Charlotte, NC is seeking a Customer Operations Representative to support sales and manage branch key accounts. You will enter loads, track shipments, schedule pickups, and communicate status to customers.

You’ll use the Transportation Management System to prepare loads for accounting and keep entries accurate. The role requires strong verbal and written communication, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with ability to work with minimal supervision or in a team.
• Ability to thrive in a fast-paced environment.
• 1 year of sales or customer service experience is preferred.
• 1 year of related experience or training in transportation is helpful.
• Strong attention to detail and follow-up skills.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery and communicate with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure entries are accurate and complete.
• Communicate shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.

Skills

Verbal communication

Written communication

Self-motivation

Fast-paced work style

Attention to detail

Team collaboration

Problem solving

Customer service

Sales experience

Tools

Transportation Management System (TMS)

Job description

RXO in Charlotte, NC is seeking a Customer Operations Representative to support sales and manage branch key accounts. You will enter loads, track shipments, schedule pickups, and communicate status to customers.

You’ll use the Transportation Management System to prepare loads for accounting and keep entries accurate. The role requires strong verbal and written communication, attention to detail, and the ability to work in a fast-paced environment.