Logistics Customer Support Specialist

RXO, Inc.; Leland (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) plan

Pre-tax accounts

Disability insurance

Life insurance

EAP

Career development

Paid time off

Job summary

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service for customers, partners, and drivers. You will help with inquiries, resolve issues, and monitor delivery routes to meet commitments.

Role requires strong customer service skills, ability to multitask, and experience with MS Office. A high school diploma or equivalent is preferred, with potential benefits and growth opportunities offered by RXO.

Qualifications

• High school diploma or equivalent.
• 1 year of related call center experience preferred.
• Strong customer service and problem-resolution skills.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking under pressure

Organizational skills

Education

High school diploma

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service for customers, partners, and drivers. You will help with inquiries, resolve issues, and monitor delivery routes to meet commitments.

Role requires strong customer service skills, ability to multitask, and experience with MS Office. A high school diploma or equivalent is preferred, with potential benefits and growth opportunities offered by RXO.