Customer Operations Representative

RXO, Inc.

North Charleston (SC)

On-site

USD 38,000 - 52,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision plans

401(k) match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career and leadership development

Paid time off & holidays

Job summary

RXO, Inc. in North Charleston, SC is seeking a Customer Operations Representative to support sales, enter loads, track shipments and communicate with customers to ensure a positive experience.

You will work with a skilled team, manage key accounts, schedule pickups, and use the Transportation Management System to keep entries accurate. Excellent communication and a detail-oriented mindset are essential for success in a fast-paced environment.

Qualifications

Excellent verbal and written communication skills.
Self-motivated with ability to work with minimal supervision.
Ability to work in a fast-paced environment.
1 year of sales or customer service experience.
1 year of related experience and/or training in transportation industry.

Responsibilities

Support Sales with managing the branch’s key accounts
Enter loads and confirm notes about the status of shipments
Schedule pickup and delivery appointments with warehouses and customers
Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
Handle any issues that arise on shipments and share information and updates with the customer
Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
Communicate all shipment, billing or follow‑up issues to the Sales Manager and Carrier Operations Group
Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
Monitor report cards

Skills

Verbal communication

Written communication

Self-motivation

Teamwork

Adaptability

Tools

TMS

Job description

North Charleston, South Carolina, United States

Jul 10, 2026

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.

What your day-to-day will look like:

Support Sales with managing the branch’s key accounts

Enter loads and confirm notes about the status of shipments

Schedule pickup and delivery appointments with warehouses and customers

Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments

Handle any issues that arise on shipments and share information and updates with the customer

Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete

Communicate all shipment, billing or follow‑up issues to the Sales Manager and Carrier Operations Group

Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting

Monitor report cards

At a minimum, you’ll need:

Excellent verbal and written communication skills

Self‑motivated work style with the capacity to work well with minimal direct supervision or in a team environment

The ability to work in a fast‑paced environment

It’d be great if you also have:

1 year of sales or customer service experience

1 year of related experience and/or training, and a general understanding of the transportation industry

Solid attention to detail and follow‑up skills with experience identifying and resolving problems

In this role, you’ll be supported by a passionate team motivated by fast‑paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Why Join Us:

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company‑paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

RXO, Inc. is an asset‑light transportation provider leveraging technology and third‑party capacity to efficiently move freight for customers at scale.

Truck Transportation Transportation, Logistics, Supply Chain and Storage

Company size 5,001–10,000 employees

Company type Public company Founded 2022

Total funding $1.4B Post IPO Debt

Team growth

Momentum

1% in 12 mo

Funding history

Post IPO Debt$400M

Feb 2026

Post IPO Equity$500M

Sep 2024