Branch Leader: Profit, Operations & Customer Excellence

Hertz Global Holdings, Inc.; West Hartford (CT); On-site; USD 56,000 - 68,000; Full time

Job summary

Hertz Global Holdings, Inc. seeks a Branch Manager to lead operations across Hertz brands, driving profitability and delivering exceptional customer service. You will oversee staff, budgets, vendor relations, and performance metrics while fostering a positive workplace culture.

The role requires strong leadership, analytics, and the ability to translate corporate goals into actionable plans; you will work with vendors and local partners to grow reservations and revenue.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in management, finance, and customer service is essential.
• Strong leadership, communication and coaching abilities required.
• Proven ability to drive results through planning, budgeting and vendor relations.
• Experience with Excel and PowerPoint for reporting and analysis.

Responsibilities

• Develop and monitor the annual business plan to ensure profitability.
• Direct reservations and coordinating with vendors to maximize revenue.
• Lead location strategies to optimize profitability and revenue per unit.
• Support staff in resolving customer service issues and maintain high service levels.
• Conduct performance reviews and lead regular staff meetings.
• Interview, hire, train, and mentor branch staff; ensure policy compliance.

Skills

Leadership

Customer service

Budgeting and financial analysis

Communication skills

Staff coaching

Time management

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Excel

PowerPoint

Microsoft Office

Job description

Hertz Global Holdings, Inc. seeks a Branch Manager to lead operations across Hertz brands, driving profitability and delivering exceptional customer service. You will oversee staff, budgets, vendor relations, and performance metrics while fostering a positive workplace culture.

The role requires strong leadership, analytics, and the ability to translate corporate goals into actionable plans; you will work with vendors and local partners to grow reservations and revenue.