Vehicle Operations Lead — Customer Excellence & Efficiency

Hertz Global Holdings, Inc.; Newark (NJ); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

401(k) employer matching

Educational Reimbursement

Job summary

Hertz Global Holdings, Inc. in Newark, NJ is seeking a Vehicle Operations Manager to lead back-of-house vehicle care, operations, and efficiency. You will manage frontline teams, drive revenue, and maintain customer satisfaction in a fast-paced environment.

The role requires strong leadership, communication, and the ability to work with internal and external stakeholders. A high school diploma is required, a bachelor's degree is preferred, and proficiency in Microsoft Office is expected.

Qualifications

• 3+ lines describing must-have capabilities: strong leadership in vehicle operations, ability to optimize processes, excellent communication and customer service focus.

Responsibilities

• Oversee daily vehicle operations and revenue generation for assigned function.
• Lead and support processes to meet and exceed customer expectations and align sales methods.
• Champion productivity improvements and ensure adherence to Standards of Work (SOW).
• Communicate effectively to engage employees and drive business results.
• Conduct timely performance evaluations; participate in recruitment as required.

Skills

Customer service

Operations

Leadership

Communication

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Hertz Global Holdings, Inc. in Newark, NJ is seeking a Vehicle Operations Manager to lead back-of-house vehicle care, operations, and efficiency. You will manage frontline teams, drive revenue, and maintain customer satisfaction in a fast-paced environment.

The role requires strong leadership, communication, and the ability to work with internal and external stakeholders. A high school diploma is required, a bachelor's degree is preferred, and proficiency in Microsoft Office is expected.