Director, Customer Order Excellence & Automation

The Campbell's Company; Charlotte (NC); Presencial; USD 147.000 - 201.000; Jornada completa

Descripción de la vacante

Campbell's in Charlotte, NC seeks a Director of Supply Chain Customer Operations to own strategy, governance, and performance of customer order management across a large consumer products network. You will oversee third-party services, define policies, and drive an automated, cost-efficient Order to Cash model.

You will collaborate with Sales, Finance, IT, and partners to improve pricing, accuracy, and lead times while delivering high service levels.

Formación

• Bachelor’s degree in a related field.
• 10+ years of progressive experience in customer facing supply chain, order to cash, logistics, or operations.
• Experience managing third-party or managed service providers.
• Strong knowledge of order management, pricing validation, order blocks, and customer execution.

Responsabilidades

• Own the operating model and performance of third party partners responsible for daily customer order processing.
• Establish SLAs, KPIs, governance routines, and escalation paths to ensure accuracy, speed, and compliance.
• Drive productivity, automation, and throughput improvements across internal and external order management teams.
• Own enterprise supply chain policies related to customer ordering behavior, including order timing, lead time, pricing compliance, order blocks, and execution standards.
• Partner with Sales and Finance to balance customer flexibility with supply chain efficiency, cost to serve, and margin protection.
• Lead policy adherence, exception management, and change management across the organization.
• Serve as business owner for order processing technologies, including base order capture and processing, pricing and promotion validation, order block management, order automation, and throughput optimization.
• Partner with IT to define roadmaps, requirements, testing, and deployment of new capabilities.
• Drive modernization toward a highly automated, scalable, and resilient order management ecosystem.
• Own enterprise KPIs for order accuracy, automation rate, cycle time, lead time, and customer compliance.
• Lead escalation and manage root cause analysis and corrective actions for chronic service or execution issues.
• Drive continuous improvement using Lean, Six Sigma, and digital enablement.
• Lead and develop a high performing team of customer operations, process, and technology leaders.
• Act as the primary supply chain interface to Sales, Customer Engagement, Finance, IT, and key customers on order management topics.

Conocimientos

Supply chain leadership

Order to cash

Logistics

Change management

Matrixed leadership

Educación

Bachelor's degree in Supply Chain, Operations, Business, Engineering, or related field

Herramientas

SAP ERP

Order management systems

Automation tools

Descripción del empleo

Campbell's in Charlotte, NC seeks a Director of Supply Chain Customer Operations to own strategy, governance, and performance of customer order management across a large consumer products network. You will oversee third-party services, define policies, and drive an automated, cost-efficient Order to Cash model.

You will collaborate with Sales, Finance, IT, and partners to improve pricing, accuracy, and lead times while delivering high service levels.