Customer Operations Lead — Open Orders & Delivery

SupportFinity™; Seattle (WA); On-site; USD 104,030 - 155,839; Full time

Benefits offered by this job

RSU (Restricted Stock Units)

Fully-paid medical, dental, and vision insurance

Mental Health coverage

401(k) match

Flexible PTO

Job summary

SupportFinity™ in Seattle, WA is seeking a CUSTOMER OPERATIONS MANAGER to ensure the smooth management of customer orders and enhance operational processes. This role requires strong organizational and communication skills to monitor order statuses and collaborate with various teams for effective delivery management.

The ideal candidate should have over 5 years of experience in customer service or operations support in a manufacturing environment. We offer competitive pay ranging from $104,030 to $155,839 annually along with comprehensive benefits.

Qualifications

• 5+ years of experience in customer service, order management, or operations support in manufacturing or supply chain.
• Ability to manage competing priorities and coordinate across departments.
• Excellent communication skills and strong organizational abilities.

Responsibilities

• Serve as the primary point of contact for delivery inquiries from customers.
• Maintain and update sales orders in the ERP system.
• Monitor all open customer orders to ensure commitments are met.
• Coordinate with Production on build progress and manufacturing schedules.
• Process and manage Return Material Authorization (RMA) requests.

Skills

Salesforce CRM proficiency

ERP/MRP systems knowledge

Organizational skills

Cross-department coordination

Problem-solving skills

Education

BA Degree in Business Administration or equivalent

Tools

NetSuite

SAP

Oracle

Jira

Confluence

Job description

SupportFinity™ in Seattle, WA is seeking a CUSTOMER OPERATIONS MANAGER to ensure the smooth management of customer orders and enhance operational processes. This role requires strong organizational and communication skills to monitor order statuses and collaborate with various teams for effective delivery management.

The ideal candidate should have over 5 years of experience in customer service or operations support in a manufacturing environment. We offer competitive pay ranging from $104,030 to $155,839 annually along with comprehensive benefits.