Regional O2C & Customer Service Leader
SupportFinity™
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
SupportFinity™ is seeking a seasoned professional to lead its Regional Customer Service organization in New York. This role focuses on overseeing the Order to Cash process while ensuring service excellence and compliance. The ideal candidate will have significant experience in customer service and supply chain management.
Key responsibilities include managing customer service budgets, driving continuous improvement initiatives, and fostering strong relationships with stakeholders. Additional perks include a comprehensive benefits package and opportunities for professional development.
Qualifications
- 10+ years of experience in Customer Service or Supply Chain in a B2B environment.
- 5–10+ years of regional management experience.
- Fluent business English communication skills.
Responsibilities
- Oversee the Order to Cash process and ensure compliance.
- Drive continuous improvement initiatives.
- Manage regional operational costs and customer service budget.
Skills
Education
Tools
Job description
SupportFinity™ is seeking a seasoned professional to lead its Regional Customer Service organization in New York. This role focuses on overseeing the Order to Cash process while ensuring service excellence and compliance. The ideal candidate will have significant experience in customer service and supply chain management.
Key responsibilities include managing customer service budgets, driving continuous improvement initiatives, and fostering strong relationships with stakeholders. Additional perks include a comprehensive benefits package and opportunities for professional development.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
