E-Commerce Digital Operations Lead

SupportFinity™; Stamford (TX); On-site; USD 118,000 - 133,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401(k)

Paid Time Off

Equity Awards

Life and Disability Insurance

Job summary

SupportFinity™ is seeking a Digital Operations Manager to oversee E-Commerce engagement with digital platforms and systems. The role combines operational expertise and project management to drive efficiency across teams.

Candidates should have 5-7 years of experience in digital operations, strong leadership skills, and familiarity with enterprise digital platforms to enhance customer experiences. Competitive salary and comprehensive benefits are offered.

Qualifications

• 5–7 years of experience in digital operations, e‑commerce, or product/project management roles.
• 2+ years of people management experience.
• Track record of building and developing high‑performing teams.

Responsibilities

• Oversee E-Commerce teams’ use of internal digital platforms.
• Lead and mentor Digital Operations Analyst & Quality Assurance team.
• Develop a deep understanding of digital customer experience.

Skills

Digital operations management

E-commerce expertise

Cross-functional team leadership

Project management

Strong communication skills

Education

Bachelor's Degree in related field

Tools

SFCC

NetSuite

SFDC

Microsoft Office (Excel, PowerPoint, Word)

Airtable

Job description

SupportFinity™ is seeking a Digital Operations Manager to oversee E-Commerce engagement with digital platforms and systems. The role combines operational expertise and project management to drive efficiency across teams.

Candidates should have 5-7 years of experience in digital operations, strong leadership skills, and familiarity with enterprise digital platforms to enhance customer experiences. Competitive salary and comprehensive benefits are offered.