Customer Operations & Electronic Banking Specialist

fmtrust; Trenton (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

F&M Trust is seeking a Customer Support Specialist to join our Data Operations team. You will answer calls, resolve transaction issues, assist with Online Banking, and handle inquiries to keep banking services smooth.

This role involves file processing, reviewing deposits, monitoring for fraud, and supporting debit card processing, with a collaborative, customer-first approach. No banking experience required; we value reliability and communication.

Qualifications

• Strong oral and written communication, including professional telephone etiquette.
• Solid math skills and understanding of debits and credits.
• Proficiency with email, MS Word, Excel, and mobile apps.
• Customer-first mindset with a team-oriented approach.

Responsibilities

• Deliver Exceptional Customer Support: answer calls, resolve transaction issues, assist Online Banking and manage inquiries.
• File Processing: handle Fed Files, review deposits, monitor for fraud, and perform account maintenance.
• Debit Card Processing: oversee production, card machine maintenance, and supplies.
• Collaborate & Support the Team: train colleagues, share information with supervisors, ensure cross-department communication.

Skills

Communication

Math skills

Phone etiquette

MS Word

Excel

Email proficiency

Teamwork

Under pressure

Education

High school diploma or equivalent

Tools

MS Word

Excel

Mobile apps

Job description

F&M Trust is seeking a Customer Support Specialist to join our Data Operations team. You will answer calls, resolve transaction issues, assist with Online Banking, and handle inquiries to keep banking services smooth.

This role involves file processing, reviewing deposits, monitoring for fraud, and supporting debit card processing, with a collaborative, customer-first approach. No banking experience required; we value reliability and communication.