Banking Operations & Customer Support Specialist

F&M Trust; Chambersburg (Franklin County); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employee Stock Purchase Plan

Paid Time Off + 11 Bank Holidays

401(k) with 6% match

Life Insurance, Short-term Disability,

Long-term Disability

Job summary

F&M Trust in Chambersburg, PA (United States) is seeking a Data Operations Specialist to support customers by answering calls, researching transactions, and assisting Online Banking, while guiding inquiries to the right products.

The role includes daily file processing, reviewing mobile and branch deposits, monitoring for fraud, managing debit card processing, and partnering with teammates to maintain smooth operations.

Qualifications

• High school diploma or equivalent required.
• No banking experience required; basic PC use expected.
• Strong communication, phone etiquette, and customer focus.

Responsibilities

• Answer incoming calls and resolve transaction issues, assist Online Banking, and route inquiries.
• Process Fed Files and review deposits, monitor for fraud, and perform account maintenance.
• Oversee debit card processing, card machine maintenance, and supplies.
• Coach teammates and share important updates for smooth operations.

Skills

Communication skills

Phone etiquette

Math skills

Composure under pressure

Email proficiency

MS Word

Excel

Mobile apps

Customer focus

Education

High school diploma or equivalent

Tools

MS Word

Excel

Email

Mobile apps

Job description

F&M Trust in Chambersburg, PA (United States) is seeking a Data Operations Specialist to support customers by answering calls, researching transactions, and assisting Online Banking, while guiding inquiries to the right products.

The role includes daily file processing, reviewing mobile and branch deposits, monitoring for fraud, managing debit card processing, and partnering with teammates to maintain smooth operations.