Customer Operations Analyst — Flexible Hours, Unlimited PTO

Nimblemind.ai; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

Flexible work environment

Job summary

Nimblemind.ai is looking for an experienced Customer Operations Associate to ensure clients receive accurate freight audits. In this pivotal role, you'll manage day-to-day audit processes and collaborate with cross-functional teams to enhance operational efficiency.

The ideal candidate will have experience in operations or customer service within the logistics industry, alongside excellent analytical and communication skills. Join us to make a significant impact in an innovative work environment!

Qualifications

• Previous experience in operations, customer service, or account management in the logistics industry.
• Ability to collect data, analyze results, and draw valid conclusions.
• Passion for technology and data, with an interest in improving processes.

Responsibilities

• Oversee day-to-day audit processes for client freight invoices.
• Manage Vendors Onboarding, EDI integration, SOPs and customization.
• Work closely with Customer Success Managers, Product, and Engineering teams.
• Support clients by managing disputes, claims, and billing exceptions.

Skills

Operations management

Customer service

Analytical skills

Communication

Tech-savvy

Job description

Nimblemind.ai is looking for an experienced Customer Operations Associate to ensure clients receive accurate freight audits. In this pivotal role, you'll manage day-to-day audit processes and collaborate with cross-functional teams to enhance operational efficiency.

The ideal candidate will have experience in operations or customer service within the logistics industry, alongside excellent analytical and communication skills. Join us to make a significant impact in an innovative work environment!