Customer Operations Analyst

BlueCargo; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

Flexible work environment

Job summary

BlueCargo, a Y Combinator-backed startup, seeks an experienced Operations Manager to ensure timely and accurate freight audits. In this role, you will directly enhance client satisfaction and help streamline operations within a dynamic team.

Your responsibilities will include managing audit processes, onboarding new clients, and collaborating with teams across the organization. Ideal candidates will have experience in logistics, strong analytical skills, and a passion for technology.

The position offers medical benefits, unlimited PTO, and a flexible work environment.

Qualifications

• Previous experience in operations, customer service, or account management in logistics/transportation.
• Ability to collect data, analyze results, and draw valid conclusions.
• Passion for technology and data, with interest in EDI integration.

Responsibilities

• Oversee and execute day‑to‑day audit processes for client freight invoices.
• Manage vendor onboarding and EDI integration.
• Collaborate closely with Customer Success Managers and Engineering teams.
• Support clients by managing disputes and claims.

Skills

Operations experience

Customer service experience

Analytical skills

Tech-savvy

Excellent communication

Job description

Company Overview

BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top‑notch products that make a significant impact on our clients’ operations. Founded by two female entrepreneurs from Y Combinator’s 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product‑market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.

Opportunity Overview

We are looking for an experienced Operations Manager with a startup mindset.

Role Overview

As a Customer Operations Associate, you'll be at the forefront of ensuring our clients receive accurate and timely freight audits. Your work will directly impact client satisfaction, operational efficiency, and the continuous improvement of our services. This role offers a unique opportunity to grow within the company, with potential career paths leading to roles in Customer Success, Product Management, or Operations Leadership.

Key Responsibilities

• Manage Audit Processes: Oversee and execute day‑to‑day audit processes for client freight invoices, ensuring accuracy and timeliness.
• Onboard New Clients: Manage vendor onboarding, EDI integration, SOPs and customization.
• Collaborate Cross‑Functionally: Work closely with Customer Success Managers, Product, and Engineering teams to provide feedback and drive improvements to increase automation and efficiency.
• Handle Exceptions: Support clients by managing disputes, claims, and other exceptions related to billing and payment transactions.

Qualifications

• Experience: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Accounts Payables is a plus.
• Analytical Skills: Ability to collect data, analyze results, and draw valid conclusions.
• Tech‑Savvy: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.
• Communication: Excellent written and spoken communication skills.

Classification

• Culture: Be part of a caring, high‑impact team that values collaboration and personal growth.
• Benefits: Medical benefits, unlimited PTO, and a flexible work environment.
• Community: Work in an international, inclusive culture as part of a Y Combinator‑backed company!