Remote Customer Service & Logistics Analyst

Remarkable.ai; United States; À distance; USD 4 000 - 6 600; Plein temps

Résumé du poste

Remarkable AI is seeking a Customer Service Analyst to join our remote team. You will be the front line for client inquiries, resolve issues quickly, track shipments with stores and warehouses, and communicate order updates clearly back to customers.

You’ll follow Notion guidelines, respond promptly via Slack, maintain data integrity, and uphold quality in every resolution in a fast-paced environment. Prioritize tasks and work with team leads to improve processes.

Qualifications

• Proven experience in a customer service role.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• CRM software experience and Slack familiarity.
• Time management and prioritization skills.

Responsabilités

• Manage, track, and resolve issues related to shipment of orders.
• Directly contact stores and warehouse teams to track shipments, resolve logistics bottlenecks, and gather critical order updates.
• Act as the advocate for the customer by following up on store updates and communicating order statuses clearly and promptly back to clients.
• Process customer returns, generate accurately formatted return shipping labels.
• Meet daily performance targets and complete all assigned tasks on time.
• Prioritize daily workload effectively to balance urgent shipment issues and standard operational tasks.

Connaissances

Customer service experience

Verbal communication

Written communication

Time management

Independent worker

Team player

Outils

CRM software

Slack

Description du poste

Remarkable AI is seeking a Customer Service Analyst to join our remote team. You will be the front line for client inquiries, resolve issues quickly, track shipments with stores and warehouses, and communicate order updates clearly back to customers.

You’ll follow Notion guidelines, respond promptly via Slack, maintain data integrity, and uphold quality in every resolution in a fast-paced environment. Prioritize tasks and work with team leads to improve processes.