Customer Operations Analyst

BlueCargo; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

Flexible work environment

Job summary

BlueCargo, based in Los Angeles, is seeking an experienced Customer Operations Associate to enhance client freight audits. In this pivotal role, you will ensure accuracy in audit processes and oversee vendor onboarding while collaborating with multiple teams.

The ideal candidate has a background in logistics or customer service, possesses strong analytical skills, and is tech-savvy. The position offers a high-impact team culture with benefits like medical coverage and unlimited PTO.

Qualifications

• Previous experience in operations, customer service, or account management in logistics.
• Ability to collect data, analyze results, and draw conclusions.
• Interest in leveraging technology to improve processes.

Responsibilities

• Oversee day-to-day audit processes for client freight invoices.
• Manage vendor onboarding, EDI integration, and SOP customization.
• Collaborate with Customer Success, Product, and Engineering teams.
• Support clients with disputes, claims, and billing exceptions.

Skills

Operational experience

Customer service experience

Analytical skills

Tech-savvy

Excellent communication

Job description

Company Overview

BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top‑notch products that make a significant impact on our clients’ operations. Founded by two female entrepreneurs from Y Combinator’s 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product‑market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.

Opportunity Overview

We are looking for an experienced Operations Manager with a startup mindset.

Role Overview

As a Customer Operations Associate, you'll be at the forefront of ensuring our clients receive accurate and timely freight audits. Your work will directly impact client satisfaction, operational efficiency, and the continuous improvement of our services. This role offers a unique opportunity to grow within the company, with potential career paths leading to roles in Customer Success, Product Management, or Operations Leadership.

Key Responsibilities

• Manage Audit Processes: Oversee and execute day‑to‑day audit processes for client freight invoices, ensuring accuracy and timeliness.
• Onboard New Clients: Manage vendor onboarding, EDI integration, SOPs and customization.
• Collaborate Cross‑Functionally: Work closely with Customer Success Managers, Product, and Engineering teams to provide feedback and drive improvements to increase automation and efficiency.
• Handle Exceptions: Support clients by managing disputes, claims, and other exceptions related to billing and payment transactions.

Qualifications

• Experience: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Accounts Payables is a plus.
• Analytical Skills: Ability to collect data, analyze results, and draw valid conclusions.
• Tech‑Savvy: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus.
• Communication: Excellent written and spoken communication skills.

Classification

• Culture: Be part of a caring, high‑impact team that values collaboration and personal growth.
• Benefits: Medical benefits, unlimited PTO, and a flexible work environment.
• Community: Work in an international, inclusive culture as part of a Y Combinator‑backed company!