Customer Onboarding & Implementation Lead

Weave

Lehi (UT)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Weave is seeking a Customer Implementation Specialist - Multi Location to lead end-to-end setup, configuration, and deployment of our software and VoIP solutions for multiple offices. You will partner with IT, admins, and stakeholders to tailor solutions and minimize downtime, acting as project manager and trusted advisor during the implementation.

This role emphasizes customer success, best-practice adoption, and driving time-to-value.

Qualifications

2 years of project management or implementation experience in a customer-facing role.
General Networking and VoIP knowledge with technical troubleshooting ability.
Hands-on experience with CRM tools such as Salesforce or HubSpot.
Strong communication and problem-solving skills in a fast-paced, KPI-driven environment.
Ability to manage a pipeline of projects and prioritize effectively.
Customer-centric mindset and strong technical aptitude.
Project management experience and/or PMP certification preferred.

Responsibilities

Develop and manage relationships with customers throughout the implementation process.
Manage a portfolio of customers at various stages of deployment.
Act as project manager and primary contact for each customer.
Guide customers and set clear expectations to maximize value.
Provide a five-star customer experience during onboarding.
Coordinate with adjacent teams and use reports to inform decisions.