Forward-Deployed Engineering Manager

Weaveos; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Free lunch/dinners/snacks

Team offsite

Job summary

Weave is building a platform to help engineering teams understand and improve how they work. This role focuses on post-sale customer relationships, onboarding, and technical support, with a strong emphasis on collaboration with founders and engineers.

The position requires a background in software engineering or DevOps, plus leadership experience. You will work five days a week in the SF office and help shape product and roadmap decisions.

Qualifications

• Previous product or engineering management role.
• Engineering background (software, DevOps, or similar) with strong technical problem solving.
• Ability to read and write code; confident making simple PRs.

Responsibilities

• You’ll essentially act like a forward deployed manager for their teams.
• Own the customer relationship post-sale. From onboarding, to account management, to technical support.
• Partner closely with founders, engineers, and product to influence roadmap & strategy.
• Act as the first responder to incoming support tickets, triaging and resolving issues efficiently.
• Diagnose and troubleshoot technical problems across GCP and our own systems.
• Reproduce issues and create clear, actionable bug reports for engineering.
• Submit small pull requests for simple fixes, documentation updates, or configuration changes.
• Collaborate with product and engineering teams to resolve escalations quickly.
• Keep support documentation up to date.

Skills

Engineering management

Technical leadership

Customer facing

Job description

Weave is building a platform to help engineering teams understand and improve how they work. This role focuses on post-sale customer relationships, onboarding, and technical support, with a strong emphasis on collaboration with founders and engineers.

The position requires a background in software engineering or DevOps, plus leadership experience. You will work five days a week in the SF office and help shape product and roadmap decisions.