Remote Implementation Specialist I | Onboarding & Training

JD Power; United States; On-site; USD 60,000 - 65,000; Full time

Job summary

JD Power is seeking an Implementation Specialist I to lead onboarding and implementation of our software solutions for customers. This remote role focuses on configuring systems, training users, and ensuring a smooth transition to ongoing Customer Success support, with a strong emphasis on clear communication and project coordination.

You will manage projects from kickoff to go-live, coordinate timelines, deliver training sessions, and verify configurations meet requirements.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• 1–3 years of customer service, software implementation, training, or project coordination.
• 1–3 Years Automotive Sales or Finance Experience.
• Experience in presenting to customers is required.
• Travel up to 100% will be required at times.
• Excellent verbal and written communication.
• Strong customer service skills.
• Time management and organizational skills.
• Strong attention to detail and ability to prioritize multiple projects.
• Basic project management skills.
• Critical thinking and problem-solving.
• Adaptability in a fast-paced environment.
• Team-oriented mindset.

Responsibilities

• Manage assigned implementation projects from kickoff through completion.
• Coordinate implementation timelines with customers and internal teams.
• Schedule and conduct implementation meetings and training sessions.
• Ensure all required documentation is completed before launch.
• Verify customer system configurations meet implementation requirements.
• Validate integrations and data connections.
• Perform quality assurance checks prior to go-live.
• Troubleshoot basic configuration issues.
• Escalate technical concerns to Support or Engineering when appropriate.
• Deliver virtual and/or onsite product training.
• Educate users on workflows and best practices.
• Provide user guides, training videos, and additional learning resources.
• Confirm users understand key functionality before implementation is considered complete.
• Answer customer questions throughout the onboarding process.
• Maintain accurate implementation records within the CRM or project management system.
• Track project milestones and deadlines.
• Provide implementation status updates to leadership.
• Identify risks that may delay implementation and communicate them proactively.
• Ensure projects remain on schedule.
• Build positive relationships with customers.
• Maintain regular communication throughout the implementation process.
• Respond to customer inquiries professionally and promptly.
• Set appropriate expectations regarding timelines and deliverables.
• Deliver a high-quality onboarding experience and will be presenting in front of clients.
• Work closely with Sales and Customer Success.
• Participate in team meetings and implementation planning sessions.
• Share customer feedback that may improve products or processes.

Skills

Communication skills

Project coordination

Customer service

Time management

Organizational skills

Problem solving

Team collaboration

Education

Associate or bachelor’s degree preferred

Tools

Sugar CRM

Salesforce

Microsoft Office

Google Workspace

Microsoft Teams

Web-based apps

Software integrations basics

Job description

JD Power is seeking an Implementation Specialist I to lead onboarding and implementation of our software solutions for customers. This remote role focuses on configuring systems, training users, and ensuring a smooth transition to ongoing Customer Success support, with a strong emphasis on clear communication and project coordination.

You will manage projects from kickoff to go-live, coordinate timelines, deliver training sessions, and verify configurations meet requirements.