Enterprise Implementation Lead - 12-Month Contract

Watershed; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Watershed is seeking a customer-focused implementation lead to drive end-to-end deployments for our largest strategic accounts on a 12-month contract. You will translate goals into plans, orchestrate cross-functional work, and build customer confidence.

You will design scalable processes, partner with product, engineering, advisory, and customer success to deliver measurable outcomes. This role offers in-office 4 days/week in multiple hubs and remote options where noted.

Qualifications

• 3–6+ years in management consulting, solutions, or software implementation at a B2B SaaS company.
• Proven ability to lead customers through complex programs or projects.
• Comfort in high-volume environments and fast-paced delivery.
• Strong communication with both technical and non-technical audiences.

Responsibilities

• Own and deliver implementations from kickoff to wrap-up: run discovery, map milestones, manage risks, and drive crisp execution.
• Serve as the customer’s primary contact during implementations, building high-trust relationships across stakeholders.
• Design out-of-the-box solutions that meet needs, leveraging product/services and insights into future needs.
• Develop a deep understanding of Watershed products to guide customers on possibilities and trade-offs.
• Conduct enablements for customers on using complex Watershed features.
• Coordinate internal and customer teams, sequence dependencies, and renegotiate timelines when inputs change.
• Act as the voice of the customer to product and engineering, surfacing patterns and feature requests.
• Build scalable playbooks, tooling, and processes to make implementations faster and more measurable.

Skills

Project management

Stakeholder management

Client-facing

Communication skills

Systems thinking

AI solutions familiarity

Job description

Watershed is seeking a customer-focused implementation lead to drive end-to-end deployments for our largest strategic accounts on a 12-month contract. You will translate goals into plans, orchestrate cross-functional work, and build customer confidence.

You will design scalable processes, partner with product, engineering, advisory, and customer success to deliver measurable outcomes. This role offers in-office 4 days/week in multiple hubs and remote options where noted.