Customer Implementation Specialist, Multi Location

Weave; Lehi (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Weave is seeking a Customer Implementation Specialist - Multi Location to lead end-to-end setup, configuration, and deployment of our software and VoIP solutions for multiple offices. You will partner with IT, admins, and stakeholders to tailor solutions and minimize downtime, acting as project manager and trusted advisor during the implementation.

This role emphasizes customer success, best-practice adoption, and driving time-to-value.

Qualifications

• 2 years of project management or implementation experience in a customer-facing role.
• General Networking and VoIP knowledge with technical troubleshooting ability.
• Hands-on experience with CRM tools such as Salesforce or HubSpot.
• Strong communication and problem-solving skills in a fast-paced, KPI-driven environment.
• Ability to manage a pipeline of projects and prioritize effectively.
• Customer-centric mindset and strong technical aptitude.
• Project management experience and/or PMP certification preferred.

Responsibilities

• Develop and manage relationships with customers throughout the implementation process.
• Manage a portfolio of customers at various stages of deployment.
• Act as project manager and primary contact for each customer.
• Guide customers and set clear expectations to maximize value.
• Provide a five-star customer experience during onboarding.
• Coordinate with adjacent teams and use reports to inform decisions.

Skills

Project management

Customer-facing

CRM tools

Networking & VoIP

Communication

Troubleshooting

Time management

Technical aptitude

Customer-centric

Education

Bachelor's degree preferred

Tools

Salesforce

HubSpot

Job description

In the role of a Customer Implementation Specialist - Multi Location you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our Multi Location offices. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process. Acting as both a project manager and trusted advisor, the specialist partners with IT teams, administrators, and stakeholders to tailor solutions to complex business needs, minimize downtime, and accelerate time-to-value.

Beyond deployment, the Customer Implementation Specialist plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps Multi Location clients maximize the return on their investment and build a foundation for sustained growth with our platform.

• This position will be hybrid: M/T/W in office required and Th/F are optional WFH
• Reports to: Manager of Onboarding

What You Will Own

• Develop and manage relationships with customers throughout the implementation process.
• Manage a portfolio of customers in various stages of implementation.
• Act as the project manager/point contact for each customer.
• Keep the customer informed throughout the process and set clear expectations.
• Teach and train customers how to maximize the value of the Weave platform.
• Provide a five-star customer experience with each customer.
• Triage, troubleshoot and prioritize issues as they arise during implementation.
• Coordinate with adjacent teams on all tasks related to onboarding.
• Utilize reports and data from various systems to help guide decision‑making and manage your portfolio of customers.

What You Will Need to Accomplish the Job

• Professional Experience:
  • 2 years of project management or implementation experience, working in a customer‑facing role
• General Networking and VoIP knowledge and technical troubleshooting experience.
• Hands‑on experience with CRM tools (Salesforce, HubSpot, etc.).
• Critical thinking and advanced problem solving skills.
• Ability to work in a fast‑paced, KPI‑driven environment.
• Ability to prioritize and manage a pipeline of projects.
• Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation).
• Strong technical aptitude.
• Customer Centric.

What Will Make Us Love You

• Bachelors degree preferred.
• Project management experience and/or PMP certification.
• Self‑motivated, Proactive, Highly organized.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job‑related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem‑solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.