Customer Onboarding Lead

Justworks; New York (NY); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Total Rewards @ Justworks

Diversity & Inclusion

Job summary

Justworks is seeking an Onboarding Manager in New York City to lead end-to-end onboarding for new customers. You will coordinate cross-functional teams, tailor onboarding calls, and ensure timely milestones are met while maintaining a consultative approach and high customer satisfaction.

You will manage timelines, identify risks, and drive outcomes, partnering with Sales for smooth handoffs. The role emphasizes clarity, effective communication, and a focus on delivering exceptional onboarding

Qualifications

• 2–5 years of experience in customer onboarding, implementation, or customer success.
• Strong project management and stakeholder management skills.
• Ability to explain complex products or services clearly and effectively.
• Strong attention to detail with the ability to manage competing priorities.

Responsibilities

• Serve as the main point of contact for new customers, owning the end-to-end onboarding experience.
• Project manage onboarding implementations, ensuring timely completion of all milestones.
• Deliver and tailor core onboarding calls based on customer needs.
• Apply a consultative approach to understand customer goals and align onboarding accordingly.
• Proactively monitor onboarding progress and drive accountability across stakeholders.
• Identify risks and blockers and lead resolution strategies across cross-functional teams.
• Provide guidance on product configuration, payroll readiness, and best practices.
• Triage and resolve customer inquiries, ensuring a high-quality and responsive experience.
• Partner closely with Sales to ensure a seamless transition into onboarding.
• Prepare and deliver onboarding completion summaries and transition documentation.

Skills

Project management

Stakeholder management

Communication

Job description

Justworks is seeking an Onboarding Manager in New York City to lead end-to-end onboarding for new customers. You will coordinate cross-functional teams, tailor onboarding calls, and ensure timely milestones are met while maintaining a consultative approach and high customer satisfaction.

You will manage timelines, identify risks, and drive outcomes, partnering with Sales for smooth handoffs. The role emphasizes clarity, effective communication, and a focus on delivering exceptional onboarding