Onboarding Success Manager

Doist; New York (NY); Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Wellness program

Company retreats

Total Rewards

Job summary

Justworks in New York City is seeking an Onboarding Manager to partner with new customers and drive successful implementations from start to finish. You will manage timelines, coordinate with sales, product, and support, and tailor onboarding plans to meet customer needs.

You will lead end-to-end onboarding calls, monitor progress, mitigate risks, and translate client goals into actionable configurations. Strong communication and cross-functional collaboration are essential to deliver a seamless

Qualifications

• 2–5 years of experience in customer onboarding, implementation, or customer success.
• Strong project management and stakeholder management skills.
• Ability to explain complex products clearly and effectively.
• Strong attention to detail with the ability to manage competing priorities.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for new customers, owning the end-to-end onboarding experience.
• Project manage onboarding implementations to ensure timely milestones.
• Deliver and tailor core onboarding calls based on customer needs.
• Apply a consultative approach to understand goals and align onboarding accordingly.
• Proactively monitor onboarding progress and drive accountability across stakeholders.
• Identify risks and blockers and lead resolution across cross-functional teams.
• Provide guidance on product configuration, payroll readiness, and best practices.
• Triage and resolve customer inquiries with high-quality responsiveness.
• Partner closely with Sales to ensure a seamless onboarding transition.
• Prepare onboarding completion summaries and transition documentation.

Skills

Project management

Stakeholder management

Clear communication

Attention to detail

Cross-functional collaboration

Job description

Justworks in New York City is seeking an Onboarding Manager to partner with new customers and drive successful implementations from start to finish. You will manage timelines, coordinate with sales, product, and support, and tailor onboarding plans to meet customer needs.

You will lead end-to-end onboarding calls, monitor progress, mitigate risks, and translate client goals into actionable configurations. Strong communication and cross-functional collaboration are essential to deliver a seamless