Customer-Obsessed Store Supervisor | Lead & Inspire Team

BoF Careers; Skokie (IL); On-site; USD 3,200,000 - 3,681,000; Full time

Benefits offered by this job

Staff discount 25%

H&M Incentive Program (HIP)

Commuter Benefits

Employee Assistance program (EPA)

Vacation/Wellness

Holiday pay

Parental Pay

Pet Insurance (enrollment)

Voluntary Benefits

Job summary

H&M Group is seeking a Supervisor to guide a busy store team in delivering excellent customer service and store operations. You will lead by example, oversee opening/closing, and energize staff to create a welcoming, authentic shopping journey for customers.

The role emphasizes strong communication, product knowledge, and adaptability to busy retail environments, including evenings, weekends, and holidays. Local contract with full-time hours supports a robust customer experience.

Qualifications

• Experience in retail or hospitality with understanding of store operations and stock delivery processing.
• Customer-focused and able to engage with people to deliver excellent service.
• Genuine product passion and enthusiasm for sharing information with customers.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative and get things done.
• Strong communication and active listening to understand customer needs.
• Open to feedback and opportunities for development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Responsibilities

• Deliver an excellent customer experience through styling advice, product knowledge, and a welcoming store environment.
• Assist with opening and closing procedures and support the management team as needed.
• Interpret sales data and work with store leadership to optimize performance.
• Lead and inspire a team of sales staff to uphold exceptional service standards.
• Oversee day-to-day operations including delivery, replenishment, and floor coverage for efficiency and compliance.
• Act as a brand ambassador and uphold company values in every customer interaction.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Adaptability

Proactivity

Flexible hours

Customer focus

Job description

H&M Group is seeking a Supervisor to guide a busy store team in delivering excellent customer service and store operations. You will lead by example, oversee opening/closing, and energize staff to create a welcoming, authentic shopping journey for customers.

The role emphasizes strong communication, product knowledge, and adaptability to busy retail environments, including evenings, weekends, and holidays. Local contract with full-time hours supports a robust customer experience.