Store Supervisor: Elevate Luxury Customer Experience

H&M; Los Angeles (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount 25%

Employee Assistance program

Vacation/Wellness

Parental Pay

Commuter Benefits

Pet Insurance

Voluntary Benefits

Job summary

H&M is seeking a Supervisory role in Los Angeles to drive exceptional customer experiences and support the management team in delivering service and operational excellence. You will lead by example, energise the team, and ensure a authentic, personalized shopping journey.

Your responsibilities include supervising opening/closing, interpreting sales data, and maintaining smooth day-to-day store operations while acting as a brand ambassador for memorable customer interactions.

Qualifications

• Previous experience in retail/hospitality with an understanding of store operations, including opening/closing procedures and stock delivery processing.
• Customer-focused: engaging with people and delivering excellent service.
• Product passion: genuine interest in offered products to share enthusiasm with customers.
• Adaptable and flexible: responsive to changing priorities and requests.
• Action-oriented: proactive and driven to take initiative.
• Strong communicator: listening to understand needs and perspectives.
• Eager to learn: open to feedback and development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Responsibilities

• Deliver excellent customer experience through styling advice, product knowledge, and engaging store environment.
• Lead store opening/closing procedures and support the wider management team.
• Interpret sales data and optimize store performance with leadership.
• Inspire and manage a team of sales assistants to uphold service standards.
• Oversee day-to-day operations including delivery, replenishment, and shopfloor coverage.
• Act as a brand ambassador, embodying values and ensuring memorable customer interactions.

Skills

Retail leadership

Customer service

Communication

Adaptability

Proactive

Team motivation

Listening

Time management

Job description

H&M is seeking a Supervisory role in Los Angeles to drive exceptional customer experiences and support the management team in delivering service and operational excellence. You will lead by example, energise the team, and ensure a authentic, personalized shopping journey.

Your responsibilities include supervising opening/closing, interpreting sales data, and maintaining smooth day-to-day store operations while acting as a brand ambassador for memorable customer interactions.