Floor Manager - Lead Inspiring Store Team and Experience

H&M; East Rutherford (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program

Health & Vision plans

401(k)

Paid Time Off

HSA

Life & Disability

Employee Assistance Program

Commuter Benefits

Pet Insurance

Job summary

H&M is seeking a Floor Manager to lead a passionate team and create memorable customer experiences on the shop floor. You will drive service excellence, product knowledge, and store presentation while managing daily operations in a fast-paced fashion environment.

You will oversee recruitment, onboarding, and development of team members, while stepping in as Store Manager when needed to ensure consistent leadership and performance across the department.

Qualifications

• Good knowledge of store operations & standards from previous retail experience.

Responsibilities

• Deliver high level of customer service through styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, delivering the best possible experience for every customer.
• Step into the role of Store Manager when required to ensure leadership continuity and performance.

Skills

Store operations

Customer service

Team leadership

Communication

Adaptability

KPIs

Shift flexibility

Retail knowledge

Job description

H&M is seeking a Floor Manager to lead a passionate team and create memorable customer experiences on the shop floor. You will drive service excellence, product knowledge, and store presentation while managing daily operations in a fast-paced fashion environment.

You will oversee recruitment, onboarding, and development of team members, while stepping in as Store Manager when needed to ensure consistent leadership and performance across the department.