Customer-Obsessed Retail Sales Leader & Team Builder

The Brand House Collective; College Station (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Kirkland's is seeking a Sales Leader to drive customer-focused selling in-store and online, while guiding the team to deliver outstanding service and merchandising excellence. This role emphasizes modeling high customer interaction standards and maintaining brand integrity across all channels.

The ideal candidate has retail management experience, strong communication skills, and a proactive, results-driven approach to profitability and customer engagement.

Qualifications

• Minimum 1 year of management experience in retail or service industry.
• Strong communications skills and customer selling experience required.
• Must be able to work weekends, holidays, and evenings.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Retail management

Customer service

Communication skills

Team leadership

Sales-focused

Flexible schedule

Driver license

Education

High School Diploma or GED

College preferred

Job description

Kirkland's is seeking a Sales Leader to drive customer-focused selling in-store and online, while guiding the team to deliver outstanding service and merchandising excellence. This role emphasizes modeling high customer interaction standards and maintaining brand integrity across all channels.

The ideal candidate has retail management experience, strong communication skills, and a proactive, results-driven approach to profitability and customer engagement.