Customer-Obsessed Sales Leader (In-Store & Online)

The Brand House Collective; Odessa (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Kirkland's seeks a Sales Leader to drive a customer-obsessed shopping experience both in-store and online. You will lead by example, coach the team, and ensure brand-appropriate presentation and profitability through strong product knowledge and customer engagement.

The role requires at least 1 year of retail management, exceptional communication, and the ability to work weekends and evenings. Valid driver's license and professional demeanor are essential.

Qualifications

• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented with a drive to succeed.
• Valid Driver license.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
• Perform other duties as needed.

Skills

Customer service leadership

Communication skills

Relationship building

Education

High School Diploma or GED

Job description

Kirkland's seeks a Sales Leader to drive a customer-obsessed shopping experience both in-store and online. You will lead by example, coach the team, and ensure brand-appropriate presentation and profitability through strong product knowledge and customer engagement.

The role requires at least 1 year of retail management, exceptional communication, and the ability to work weekends and evenings. Valid driver's license and professional demeanor are essential.