Customer-Obsessed Retail Sales Leader

Kirkland's, Inc.; Vernon Hills (IL); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Paid Sick Time

401k Retirement Savings Plan

Job summary

Kirkland's, Inc. is seeking a Sales Leader to drive customer-centric sales in-store and via ship-to-store options. You will guide staff to deliver exceptional customer experiences, manage daily operations, and model brand values while promoting loyalty programs and promotions.

The role emphasizes strong communication, teamwork, and the ability to supervise MOD tasks, freight handling, and inventory accuracy in a fast-paced retail environment.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer.
• Educates each customer on loyalty programs, current promotions and merchandise.
• Supports the company by being a brand ambassador at all times.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) responsibilities.
• Assists in freight processing, stockroom organization and merchandise presentation directives.
• Champions Kirkland's Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.

Skills

Customer selling

Leadership

Communication

Team motivation

Retail operations

Education

High School Diploma or GED

College preferred

Job description

Kirkland's, Inc. is seeking a Sales Leader to drive customer-centric sales in-store and via ship-to-store options. You will guide staff to deliver exceptional customer experiences, manage daily operations, and model brand values while promoting loyalty programs and promotions.

The role emphasizes strong communication, teamwork, and the ability to supervise MOD tasks, freight handling, and inventory accuracy in a fast-paced retail environment.