Customer-Obsessed Retail Sales Leader

The Brand House Collective; Holly Springs (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Kirkland's is seeking a Sales Leader in Holly Springs, NC who is customer-obsessed and excels in product knowledge and visual presentation. You will guide the team, model excellent customer interactions, and drive store performance in both in-store and ship-to-store channels.

You will supervise daily operations, coach staff, and ensure adherence to company policies while maintaining a welcoming shopping environment. Strong communication and the ability to motivate others are essential.

Qualifications

• High School Diploma or GED; college preferred
• Minimum 1 year management experience in a retail or service industry preferred
• Strong communications skills and customer selling experience required

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer selling experience

Strong communication skills

Management experience

Education

High School Diploma or GED

Job description

Kirkland's is seeking a Sales Leader in Holly Springs, NC who is customer-obsessed and excels in product knowledge and visual presentation. You will guide the team, model excellent customer interactions, and drive store performance in both in-store and ship-to-store channels.

You will supervise daily operations, coach staff, and ensure adherence to company policies while maintaining a welcoming shopping environment. Strong communication and the ability to motivate others are essential.