Customer Manager Sr

Acosta Group; Charlotte (NC); On-site; USD 61,000 - 75,000; Full time

Job summary

A leading company in the retail and marketing industry is seeking a Senior Customer Manager in Charlotte. This role focuses on driving sales, building customer relationships, and executing strategic business plans. The ideal candidate should have a proven track record in sales and customer development, along with strong communication and data-driven decision-making skills. Join a dynamic team that values growth and innovation, offering competitive compensation packages.

Qualifications

• Five years of relevant experience in retail operations or CPG sales.
• Proven leadership experience with remote teams.
• Ability to handle multiple projects simultaneously.

Responsibilities

• Drive sales success and execute volume strategies.
• Develop comprehensive customer business plans.
• Serve as primary contact for decision-makers.

Skills

Sales Experience

Customer Relationship Management

Strategic Thinking

Proficiency in Technology and Data

Communication

Collaboration

Education

Bachelor Degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Description

Are you a strategic thinker with a passion for driving sales and building strong customer relationships? Join our team as a Senior Customer Manager, where you’ll play a key role in delivering our clients’ business objectives and growing market presence—all while maximizing efficiency and profitability.

Description

Are you a strategic thinker with a passion for driving sales and building strong customer relationships? Join our team as a Senior Customer Manager, where you’ll play a key role in delivering our clients’ business objectives and growing market presence—all while maximizing efficiency and profitability.

Responsibilities

What You’ll Do:

• Drive Sales Success: Execute volume and sales fundamentals (educating, influencing, merchandising) to meet client goals at assigned accounts—efficiently and effectively.
• Strategic Planning: Develop and implement a comprehensive Customer Business Plan aligned with client priorities and growth targets.
• Build Relationships: Serve as the primary point of contact for key decision-makers. Present business plans, programs, and innovative concepts that drive long-term success.
• Retail Excellence: Achieve competitive superior in-store presence in the assigned stores. Personally call on regional and/or district level supervisors and other customer operations personnel for both direct and indirect customers.
• Data-Driven Selling: Leverage data and insights to support your sales strategies and influence customer decisions.
• Cross-Functional Collaboration: Work closely with internal teams to align efforts and achieve shared goals.
• Continuous Improvement: Provide feedback to leadership on opportunities to enhance organizational performance and build capacity.
• Innovation & Growth: Identify and pursue new business opportunities to expand client presence and increase volume.
  
  
  

What We’re Looking For:

• Proven experience in sales, account management, or customer development—preferably in the CPG or retail industry.
• Strong communication and relationship-building skills.
• Ability to think strategically and execute tactically.
• Proficiency in using technology and data to drive business decisions.
• A collaborative mindset and a proactive approach to problem-solving.
  
  
  

Qualifications

Minimal Education Requirements:

• Bachelor Degree
  
  
  

Experience Requirement:

• A minimum of five years of relevant experience in multi-unit retail operations or CPG national Sales. Leadership experience with remote teams
  
  
  

Knowledge, Skill and Ability Requirements:

• Expertise in Microsoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web based applications.
• Have excellent presentation and communication skills.
• Be able to handle multiple projects simultaneously.
  
  
  

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About Us

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Wholesale

Position Type: Full time

Business Unit: Sales

Salary Range: $61,500.00 - $75,000.00

Company: Acosta Employee Holdco LLC

Req ID: 6547

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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