Virtual Customer Success Manager

InsuraTec; Franklin (NJ); Remote; USD 50,000 - 83,000; Full time

Job summary

InsuraTec Services Group is seeking a Virtual Customer Success Manager who will enhance client engagement and provide exceptional support from onboarding through ongoing service. This role is remote and offers flexible hours, focusing on client needs without prior insurance experience necessary. Join a growing, supportive team and make a meaningful impact in clients' lives through integrity and excellent service.

Benefits

Unlimited earning potential

Flexible schedule

100% remote work

Commission-only pay

Pre-qualified leads provided

Supportive team culture

Advancement opportunities

Qualifications

• No insurance experience needed; full training is provided.
• Excellent communication skills with a focus on listening and problem-solving.
• Ability to work independently in a virtual environment.

Responsibilities

• Handle virtual client interactions from onboarding to ongoing support.
• Provide personalized guidance for clients about insurance coverage.
• Maintain accurate records and contribute to client retention.

Skills

Communication skills

Problem-solving

Organization

Client-first mindset

Job description

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Location: Remote (Work From Home)

Work Hours: Full-Time | Flexible Schedule

About InsuraTec Services Group

At InsuraTec Services Group, we help families protect their futures with life insurance solutions built on integrity, transparency, and heart. We're growing and looking for a Virtual Customer Success Manager to ensure our clients get the best possible support—from first contact to long-term service.

What You’ll Do

• Handle virtual client interactions from onboarding to ongoing support.
• Provide personalized guidance to help clients understand and maintain their insurance coverage.
• Use warm, qualified leads—no cold calling, no door-to-door sales.
• Maintain accurate records, track performance, and contribute to client retention.
• Collaborate with teammates to improve client experience and outcomes.
• Stay current on products, systems, and compliance requirements.
• If unlicensed, complete our self-paced, company-supported life insurance training program.
  
  

What You Bring

• No insurance experience needed—we provide full training.
• Excellent communication skills with a focus on listening and problem-solving.
• Ability to work independently and stay organized in a virtual environment.
• A client-first mindset and strong follow-through.
• Eagerness to learn, grow, and help others succeed.
• A commitment to professionalism, empathy, and ethical standards.
  
  

What You’ll Get

• Commission-only pay with unlimited earning potential and monthly bonuses.
• Flexible, full-time schedule – structure your day your way.
• 100% remote work – serve clients from anywhere.
• Pre-qualified leads – focus on relationship-building, not prospecting.
• A supportive team culture focused on mentorship and shared success.
• Advancement opportunities into leadership and client management roles.
  
  

Take Ownership Of Your Success

If you’re motivated, dependable, and passionate about helping people, this role is a great fit. Join a company that puts people first—clients and team members alike—and build a career that’s meaningful and flexible.

We’re An Equal Opportunity Employer

InsuraTec Services Group values diversity and welcomes individuals from all backgrounds. We’re committed to building a supportive, inclusive workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

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