Public Relations Customer Success Manager

TieTalent; Santa Monica (CA); Remote; USD 65,000 - 90,000; Full time

Job summary

A leading company in public relations solutions is looking for a Public Relations Customer Success Manager. This role involves overseeing a dynamic team, driving customer success, and collaborating on innovative PR strategies. The ideal candidate will have extensive experience in PR and a passion for technology, aiming to reshape the industry and deliver exceptional client results.

Benefits

Health insurance tax-free reimbursement monthly stipend

15 days PTO + 6 paid US holidays

Flexible work hours and location

Opportunity to grow with an early-stage start-up

Yearly $1,500 allowance for technical equipment

Annual holiday party

Qualifications

• 5+ years managing PR campaigns and media coverage.
• 3+ years in customer success or similar role.
• Proven expertise in client account management.

Responsibilities

• Oversee a team of Campaign Managers for PR strategies.
• Monitor account health and drive customer renewals.
• Collaborate with Product Team for new feature adoption.

Skills

Copywriting

Communication

Education

Bachelor's degree in Marketing, Communications, or a related field

Tools

Excel

Google Sheets

Job description

Public Relations Customer Success Manager

Public Relations Customer Success Manager

2 days ago Be among the first 25 applicants

About

PR Volt is seeking a dynamic and experienced professional to join our team as a PR Customer Success Lead, a role crucial to our goal of delivering top-notch public relations solutions to our diverse portfolio of clients. As pioneers in automation and AI-driven public relations, we have consistently garnered impactful media coverage for our clients in various industries including B2C, B2B, lifestyle, and technology.

About

PR Volt is seeking a dynamic and experienced professional to join our team as a PR Customer Success Lead, a role crucial to our goal of delivering top-notch public relations solutions to our diverse portfolio of clients. As pioneers in automation and AI-driven public relations, we have consistently garnered impactful media coverage for our clients in various industries including B2C, B2B, lifestyle, and technology.

In this role, you will lead a dynamic team of Campaign Managers, responsible for delivering innovative and effective PR strategies for our clients. You will not just ensure that our clients' business objectives are translated into result-oriented PR tactics, but also focus on monitoring account health, driving customer renewals, and guiding account expansions. Collaborating with the product team for new feature adoption and hiring and training new Campaign Managers will also fall under your purview.

As an ideal candidate, you will bring not only significant PR and Customer Success experience but also a genuine passion for startups, technology, and the ambition to disrupt the PR industry with groundbreaking approaches.

Join PR Volt and play a pivotal role in shaping the future of public relations and driving exceptional PR results for our clients.

Responsibilities

• Oversee a team of Campaign Managers, ensuring consistent high-performance levels
• Regularly monitor account health and intervene when necessary to ensure customer success
• Drive customer renewals and expansions to meet organizational objectives
• Spearhead the hiring and training of new Campaign Managers, fostering an environment of continuous improvement
• Collaborate with the Product Team to promote new feature adoption and inform product development based on customer feedback
  
  

Requirements

• A minimum of 5 years prior experience in managing PR campaigns and obtaining media coverage. Ideal candidate may have 10+ years of experience.
• A minimum of 3 years experience in a customer success or similar role.
• Bachelor's degree in Marketing, Communications, or a related field.
• Proven expertise in client account management.
• Experience with generating compelling pitch angles and writing brand pitches.
• Proven ability to lead a team, onboard new team members, and meet deadlines.
• Proficient with industry-standard tools like Muck Rack or CISION.
• Strong data analysis skills and experience with Excel/Google Sheets.
• Tech-savvy with a penchant for adopting and exploring new applications/technologies.
• Excellent copywriting, communication, and organizational skills.
  
  

Benefits

• Health insurance tax-free reimbursement monthly stipend
• 15 days PTO + 6 paid US holidays, which do not count against PTO days
• Flexible work hours and location (we are a remote 1st company and this is a remote role)
• Working as part of a global business with a diverse team
• Opportunity to grow from the ground up with an early-stage start-up
• Yearly $1,500 allowance for technical equipment/work accessories
• Annual holiday party
  
  

Nice-to-have skills

• Copywriting
• Communication
• Santa Monica, California
  
  

Work experience

• Communication/PR
• Social Media
• Marketing Project Manager
  
  

Languages

• English

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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