Customer Success Manager Sr.

Wiraa; United States; Remote; USD 65,000 - 125,000; Full time

Job summary

Wiraa is seeking a proactive Customer Success Manager to join their team remotely in the United States. In this role, you will onboard and nurture relationships with clients, ensuring they effectively utilize MoEngage's powerful customer engagement platform. Successful candidates will possess a strong background in customer success, particularly within SaaS, coupled with excellent communication and relationship management skills.

Benefits

401(k)

Medical insurance

Vision insurance

Disability insurance

Comprehensive learning program

Qualifications

• 5-7 years of experience in customer success or account management.
• Understanding of the mobile ecosystem and app marketing strategies.
• Strong communication skills and an empathy for client relationships.
• Knowledge of information security concepts.

Responsibilities

• Onboard new customers ensuring smooth adoption of MoEngage products.
• Act as primary point of contact for assigned accounts.
• Drive customer growth through strategic account planning.
• Provide guidance on CRM and mobile marketing automation practices.

Skills

Customer Growth

CRM

Communication

Interpersonal Skills

Mobile Marketing Automation

Job description

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About The Company

MoEngage is an insights-led customer engagement platform trusted by over 1,350 global consumer brands, including notable names such as McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. The platform integrates data from multiple sources to provide brands with a comprehensive 360-degree view of their customers. MoEngage's suite of products, including MoEngage Analytics, Personalize, and Inform, empowers marketers and product owners with actionable insights, personalized journey orchestration, and unified messaging infrastructure. The company's AI Suite further enhances campaign optimization, creative development, and faster execution, enabling brands to boost customer engagement effectively.

About The Company

MoEngage is an insights-led customer engagement platform trusted by over 1,350 global consumer brands, including notable names such as McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. The platform integrates data from multiple sources to provide brands with a comprehensive 360-degree view of their customers. MoEngage's suite of products, including MoEngage Analytics, Personalize, and Inform, empowers marketers and product owners with actionable insights, personalized journey orchestration, and unified messaging infrastructure. The company's AI Suite further enhances campaign optimization, creative development, and faster execution, enabling brands to boost customer engagement effectively.

With a presence in over 60 countries and offices in 15 locations worldwide, MoEngage has been powering digital experiences for over a billion monthly customers for more than a decade. The company is backed by prominent investors such as Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. Recognized as a leader and contender in various industry reports, including The Forrester Wave and IDC MarketScape, MoEngage continues to innovate and lead in the customer engagement space.

About The Role

We are seeking a highly motivated Customer Success Manager (CSM) to join our team remotely within the United States. In this role, you will be responsible for onboarding new customers, supporting their integration processes, and driving adoption of MoEngage products. You will serve as the primary point of contact for accounts, nurturing relationships to ensure customer satisfaction and growth. Your expertise in CRM and mobile marketing automation will be instrumental in advising clients on best practices and maximizing the value they derive from the MoEngage platform.

The successful candidate will build strong relationships with senior stakeholders, manage account planning, and act as a product evangelist, consulting top internet companies on their growth strategies. Additionally, you will maintain awareness of information security concepts and best practices to ensure client data safety and compliance. Your role is pivotal in fostering long-term partnerships, identifying upsell opportunities, and ensuring the successful implementation and utilization of MoEngage solutions.

Qualifications

• 5-7 years of relevant experience in customer success, support, or account management roles
• Understanding of the mobile ecosystem and app marketing strategies
• Previous experience in SaaS and B2B environments is essential
• Experience in a success or support engineering role within a SaaS company is a plus
• Ability to analyze customer requirements and demonstrate how MoEngage can add value
• Strong ownership mentality with a focus on customer growth and retention
• Excellent communication skills, both written and verbal
• Empathy and interpersonal skills to manage client relationships effectively
• Knowledge of information security concepts and best practices
  
  

Responsibilities

• Onboard new customers by providing integration support and ensuring smooth adoption of MoEngage products
• Act as the primary point of contact for assigned accounts, fostering strong relationships and ensuring customer satisfaction
• Drive customer growth through strategic account planning and identifying upsell opportunities
• Provide expert guidance on CRM and mobile marketing automation best practices
• Advise clients on optimal utilization of the MoEngage platform to meet their business objectives
• Promote MoEngage as a product evangelist, sharing insights and best practices with clients
• Collaborate with cross-functional teams to resolve customer issues and enhance product features
• Maintain awareness of industry trends, security standards, and emerging technologies relevant to customer engagement
  
  

Benefits

• Opportunity to work at scale and challenge yourself with innovative projects
• Collaborate with a talented team experienced in the mobile-first ecosystem
• Work on an award-winning product with cutting-edge technology and scale
• Access to advanced tools and software, including Gainsight for customer success management
• Participation in our comprehensive learning program, Xcelerator, to support your professional growth
• Be part of a dynamic environment with industry-leading Customer Success Managers and a collaborative team culture
  
  

Equal Opportunity

MoEngage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other protected status under applicable law. We believe that diverse teams drive innovation and success, and we welcome applicants from all backgrounds to join our team.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

Disability insurance

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