CareIQ Client Performance Manager

CorVel Corporation; Carmel (IN); Remote; USD 65,000 - 99,000; Full time

Job summary

A leading company is seeking a CareIQ Client Performance Manager for ensuring clients have an optimized experience with their Ancillary Healthcare Service. This role focuses on client onboarding, service utilization, and operational collaboration. The ideal candidate will have strong communication skills and a background in customer management.

Benefits

Comprehensive benefits package

401K and ROTH 401K options

Paid time off

Qualifications

• 3 years prior experience in customer/account management preferred.
• Excellent written and verbal communication skills required.

Responsibilities

• Completes training and support presentations for internal and external clients.
• Collaborates with product and operations teams to ensure client requirements are implemented.

Skills

Communication

Problem Solving

Critical Thinking

Multitasking

Education

Bachelor's degree in Business, Healthcare Management, or related field

Tools

Microsoft Office Suite

Job description

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The CareIQ Client Performance Manager ensures clients have an optimized experience with CorVel’s CareIQ Ancillary Healthcare Service. Success in this role requires strong collaboration between the product and operations management teams, as well as field sales and account teams. The CareIQ Client Performance Manager is responsible for ensuring clients are effectively onboarded and trained, service utilization aligns with operational capabilities, customer expectations are met, reporting is clearly defined and delivered, and that the CareIQ marketing message is effectively communicated.

This is a remote role. Candidates must reside and work in Eastern or Cental time zone.

Essential Functions & Responsibilities

The essential functions include, but are not limited to the following:

• Completes in-person, telephonic and video training, support and sales presentations for internal and external clients.
• Operates as a Subject Matter Expert for CareIQ services, customer support, and client implementations.
• Effectively communicates standard product and service level specifications to clients and learns their needs to establish customer special handling.
• Assures that standardized and customer-specific service level requirements are reviewed and able to be operationalized.
• Collaborates with CareIQ product and operations teams to ensure that customer requirements are successfully received and implemented.
• Provides service level insights and outcomes data to clients and field account managers.
• Collaborates with all CareIQ Product’s departments to ensure operational product synergy.
• Completes prompt and excellent direction and resolution of customer service issues.
• Maintains appropriate knowledge of jurisdictional regulations, regarding ancillary care, and ensures client service setups are in alignment.
• Owns accountability for successful customer experience with CareIQ services.
• Performs other duties, as assigned
  
  

Minimum Qualifications (knowledge, Skills, And Abilities)

• Bachelor’s degree in Business, Healthcare Management, or related field is preferred
• Preferred 3 years prior experience in customer/account management with a proven track record of success with high-level accounts.
• Strong proficiency in Microsoft Office Suite is required.
• Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
• Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
• Proven skill in prioritizing, problem solving, critical thinking and conflict resolution
• Sense of urgency and ability to multitask in a dynamic, fast-paced environment
  
  

Pay Range

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $65,436 - $98,982

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About Corvel

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Insurance

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