Customer Loyalty Specialist

The Ziegenfelder Company; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible schedule 4x10 or 5x8

Paid time off

On-site gym access

Job summary

Guardian Protection is seeking a results-driven professional to retain and expand our customer base. The role emphasizes retention-focused sales, identifying upsell opportunities, and delivering consultative solutions that fit each client’s needs.

You will engage customers considering cancellation, present compelling offers, and reinforce the value of Guardian services through proactive, empathetic conversations.

Qualifications

• Strong retention and consultative sales skills.
• Ability to uncover customer needs and convert opportunities into sales.
• Excellent verbal and written communication skills.
• Self-motivated, organized, and capable of handling multiple tasks in a fast-paced environment.
• Knowledge of consultative sales techniques and ability to meet sales and retention goals.
• At least one year of experience in customer service, retention, inside sales, or related role is preferred.

Responsibilities

• Engage with customers considering cancellation to retain accounts.
• Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services.
• Recommend and sell solutions aligning with customer needs and offerings.
• Present compelling offers quickly to meet customer needs.
• Reaffirm value of Guardian services through consultative conversations to drive retention and revenue growth.
• Resolve customer issues efficiently and follow up to ensure satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers in relocating Guardian services.
• Proactively reach out to strengthen relationships and improve retention.

Skills

Retention sales

Consultative selling

Negotiation

Customer service

Verbal and written communication

Job description

Key Responsibilities

• Engage with customers who are considering cancellation to retain their accounts through tailored solutions.
• Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services for existing customers.
• Recommend and sell solutions that align with customer needs and company offerings.
• Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs.
• Reaffirm the value of Guardian services through consultative sales conversations that support retention and revenue growth.
• Resolve customer issues efficiently and follow up to ensure complete satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers in relocating their Guardian services with ease and professionalism.
• Proactively reach out to customers to strengthen relationships and improve retention.

Qualifications

• Strong customer retention, problem-solving, negotiation and consultative sales skills.
• Ability to uncover customer needs, recommend relevant solutions, and convert opportunities into sales.
• Strong customer service orientation with excellent verbal and written communication skills.
• Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
• Knowledge of consultative sales techniques and the ability to meet sales and retention goals.
• At least one year of experience in customer service, retention, inside sales, or a related role is preferred.

Compensation & Benefits

• Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
• Hours of Operation: Open Monday - Friday 8am - 8pm
• Saturday 8am - 5pm
• Closed on Sundays and all major holidays
• We offer both 4X10 or 5X8 schedule options
• Generous paid time off (PTO)
• Complimentary access to our on-site gym

Guardian Protection is an Equal Opportunity Employer.

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.