Customer Loyalty Specialist

Armstrong Group; Thorn Hill (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

On-site gym

PTO

Job summary

Guardian Protection Services seeks a Customer Loyalty Specialist to engage with customers, address potential cancellations, and craft tailored offers that retain accounts and grow revenue. You will identify upgrade opportunities, present solutions, and drive satisfaction through proactive outreach and empathetic problem-solving.

The role emphasizes consultative selling, multi-tasking in a fast-paced environment, and meeting retention goals.

Qualifications

• Minimum 1 year of experience in customer service, retention, inside sales, or a related role.
• Strong verbal and written communication skills.

Responsibilities

• Engage with customers considering cancellation to retain their accounts.
• Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services.
• Recommend and sell solutions that align with customer needs and offerings.
• Demonstrate the ability to craft and present compelling offers that meet individual customer needs.
• Reaffirm the value of Guardian services through consultative sales conversations that support retention and revenue growth.
• Resolve customer issues efficiently and follow up to ensure complete satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers in relocating their Guardian services with ease and professionalism.
• Proactively reach out to customers to strengthen relationships and improve retention.

Skills

Customer retention

Problem-solving

Negotiation

Consultative sales

Customer service

Written communication

Job description

Customer Loyalty Specialist# Careers## Customer Loyalty SpecialistApply: Guardian Protection Services 174 Thorn Hill: Full time: Posted Today: R-2767**Key Responsibilities:*** Engage with customers who are considering cancellation to retain their accounts through tailored solutions.* Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services for existing customers.* Recommend and sell solutions that align with customer needs and company offerings.* Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs.* Reaffirm the value of Guardian services through consultative sales conversations that support retention and revenue growth.* Resolve customer issues efficiently and follow up to ensure complete satisfaction.* Handle escalated concerns with empathy and professionalism.* Assist customers in relocating their Guardian services with ease and professionalism.* Proactively reach out to customers to strengthen relationships and improve retention.**Qualifications:*** Strong customer retention, problem-solving, negotiation and consultative sales skills.· Ability to uncover customer needs, recommend relevant solutions, and convert opportunities into sales.* Strong customer service orientation with excellent verbal and written communication skills.* Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.* Knowledge of consultative sales techniques and the ability to meet sales and retention goals.* At least one year of experience in customer service, retention, inside sales, or a related role is preferred.**Compensation & Benefits:*** Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.* Hours of Operation: + Open Monday – Friday 8am – 8pm + Saturday 8am – 5pm + Closed on Sundays and all major holidays* We offer both 4X10 or 5X8 schedule options* Generous paid time off (PTO)* Complimentary access to our on-site gymFor immediate consideration, all qualified candidates should apply now!Guardian Protection is an Equal Opportunity Employer.**Who We Are** The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.